Microsoft.Support (preview:2019-05-01)

2025/09/12 • 14 new, 14 deleted methods

Operations_List (new)
Description :  This lists all the available Microsoft Support REST API operations.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/operations
{
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: The list of operations supported by Microsoft Support resource provider. ,
Required: False ,
}
[
{
name:
{
Description: Operation name: {provider}/{resource}/{operation} ,
Required: False ,
}
string ,
display:
{
Description: The object that describes the operation. ,
Required: False ,
}
{
description:
{
Description: The description of the operation ,
Required: False ,
}
string ,
operation:
{
Description: The action that users can perform, based on their permission level ,
Required: False ,
}
string ,
provider:
{
Description: Service provider: Microsoft Support ,
Required: False ,
}
string ,
resource:
{
Description: Resource on which the operation is performed ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Services_List (new)
Description :  Lists all the Azure services available for support ticket creation. Here are the Service Ids for **Billing**, **Subscription Management**, and **Service and subscription limits (Quotas)** issues:
Issue typeService Id
Billing'/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc'
Subscription Management'/providers/Microsoft.Support/services/f3dc5421-79ef-1efa-41a5-42bf3cbb52c6'
Quota'/providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89'


For **Technical** issues, select the Service Id that maps to the Azure service/product as displayed in the **Services** drop-down list on the Azure portal's New support request page.

Always use the service and it's corresponding problem classification(s) obtained programmatically for support ticket creation. This practice ensures that you always have the most recent set of service and problem classification Ids.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services
{
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of Service resources ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/services' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of Azure service ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Services_Get (new)
Description :  Gets a specific Azure service for support ticket creation.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}
{
serviceName:
{
Description: Name of Azure service ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/services' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of Azure service ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
ProblemClassifications_List (new)
Description :  Lists all the problem classifications (categories) available for a specific Azure service.

Always use the service and problem classifications obtained programmatically. This practice ensures that you always have the most recent set of service and problem classification Ids.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}/problemClassifications
{
serviceName:
{
Description: Name of Azure service for which the problem classifications need to be retrieved. ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of ProblemClassification resources ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/problemClassification' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
ProblemClassifications_Get (new)
Description :  Gets the details of a specific problem classification for a specific Azure service.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}/problemClassifications/{problemClassificationName}
{
serviceName:
{
Description: Name of Azure service available for support. ,
Required: True ,
}
string ,
problemClassificationName:
{
Description: Name of problem classification. ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/problemClassification' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_CheckNameAvailability (new)
Description :  Check the availability of a resource name. This API should to be used to check the uniqueness of the name for support ticket creation for the selected subscription.
Reference :  Link ¶

⚼ Request

POST:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/checkNameAvailability
{
checkNameAvailabilityInput:
{
Description: Input to check. ,
Required: True ,
}
{
name:
{
Description: The resource name to validate ,
Required: True ,
}
string ,
type:
{
Description: The type of resource ,
Enum:
{
Microsoft.Support/supportTickets: No description available. ,
Microsoft.Support/communications: No description available. ,
}
,
Required: True ,
}
enum ,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
nameAvailable:
{
Description: Indicates whether the name is available. ,
Required: False ,
}
boolean ,
reason:
{
Description: The reason why the name is not available. ,
Required: False ,
}
string ,
message:
{
Description: The detailed error message describing why the name is not available. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_List (new)
Description :  Lists all the support tickets for an Azure subscription.

You can also filter the support tickets by Status or CreatedDate using the $filter parameter. Output will be a paged result with nextLink, using which you can retrieve the next set of support tickets.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets
{
$top:
{
Description: The number of values to return in the collection. Default is 25 and max is 100. ,
Required: False ,
}
integer ,
$filter:
{
Description: The filter to apply on the operation. We support 'odata v4.0' filter semantics. Learn more
Status filter can only be used with 'eq' operator. For CreatedDate filter, the supported operators are 'gt' and 'ge'. When using both filters, combine them using the logical 'AND'. ,
Required: False ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of SupportTicket resources. ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}
,
]
,
nextLink:
{
Description: The URI to fetch the next page of SupportTicket resources. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Get (new)
Description :  Gets details for a specific support ticket in an Azure subscription.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Update (new)
Description :  This API allows you to update the severity level or your contact information in the support ticket.

Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
Reference :  Link ¶

⚼ Request

PATCH:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
updateSupportTicket:
{
Description: UpdateSupportTicket object ,
Required: True ,
}
{
severity:
{
Description: Severity level ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: False ,
}
enum ,
contactDetails:
{
Description: Contact details to be updated on the support ticket. ,
Required: False ,
}
{
firstName:
{
Description: First name ,
Required: False ,
}
string ,
lastName:
{
Description: Last name ,
Required: False ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address ,
Required: False ,
}
string ,
additionalEmailAddresses:
{
Description: Email addresses listed will be copied on any correspondence about the support ticket ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: False ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: False ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: False ,
}
string ,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Create (new)
Description :  Creates a new support ticket for Quota increase, Technical, Billing, and Subscription Management issues for the specified subscription.

A paid technical support plan is required to create a support ticket using this API. Learn more

Use the Services API to map the right Service Id to the issue type. For example: For billing tickets set *serviceId* to *'/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc'*.
For Technical issues, the Service id will map to the Azure service you want to raise a support ticket for.

Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.
Reference :  Link ¶

⚼ Request

PUT:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name. ,
Required: True ,
}
string ,
createSupportTicketParameters:
{
Description: Support ticket request payload. ,
Required: True ,
}
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (202)

{}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_CheckNameAvailability (new)
Description :  Check the availability of a resource name. This API should to be used to check the uniqueness of the name for adding a new communication to the support ticket.
Reference :  Link ¶

⚼ Request

POST:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/checkNameAvailability
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
checkNameAvailabilityInput:
{
Description: Input to check ,
Required: True ,
}
{
name:
{
Description: The resource name to validate ,
Required: True ,
}
string ,
type:
{
Description: The type of resource ,
Enum:
{
Microsoft.Support/supportTickets: No description available. ,
Microsoft.Support/communications: No description available. ,
}
,
Required: True ,
}
enum ,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
nameAvailable:
{
Description: Indicates whether the name is available. ,
Required: False ,
}
boolean ,
reason:
{
Description: The reason why the name is not available. ,
Required: False ,
}
string ,
message:
{
Description: The detailed error message describing why the name is not available. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_List (new)
Description :  Lists all communications (attachments not included) for a support ticket.

You can also filter support ticket communications by CreatedDate�or CommunicationType using the $filter parameter. The only type of communication supported today is Web. Output will be a paged result with nextLink, using which you can retrieve the next set of Communication results.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
$top:
{
Description: The number of values to return in the collection. Default is 10 and max is 10. ,
Required: False ,
}
integer ,
$filter:
{
Description: The filter to apply on the operation. You can filter by communicationType and createdDate properties. CommunicationType supports Equals ('eq') operator and createdDate supports Greater Than ('gt') and Greater Than or Equals ('ge') operators. You may combine the CommunicationType and CreatedDate filters by Logical And ('and') operator. ,
Required: False ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of Communication resources. ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}
,
]
,
nextLink:
{
Description: The URI to fetch the next page of Communication resources. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_Get (new)
Description :  Returns details of a specific communication in a support ticket.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
communicationName:
{
Description: Communication name ,
Required: True ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_Create (new)
Description :  Adds a new customer communication to an Azure support ticket. Adding attachments are not currently supported via the API.
To add a file to a support ticket, visit the Manage support ticket page in the Azure portal, select the support ticket, and use the file upload control to add a new file.
Reference :  Link ¶

⚼ Request

PUT:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
communicationName:
{
Description: Communication name ,
Required: True ,
}
string ,
createCommunicationParameters:
{
Description: Communication object ,
Required: True ,
}
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}

⚐ Response (202)

{}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Operations_List (removed)
Description :  This lists all the available Microsoft Support REST API operations.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/operations
{
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: The list of operations supported by Microsoft Support resource provider. ,
Required: False ,
}
[
{
name:
{
Description: Operation name: {provider}/{resource}/{operation} ,
Required: False ,
}
string ,
display:
{
Description: The object that describes the operation. ,
Required: False ,
}
{
description:
{
Description: The description of the operation ,
Required: False ,
}
string ,
operation:
{
Description: The action that users can perform, based on their permission level ,
Required: False ,
}
string ,
provider:
{
Description: Service provider: Microsoft Support ,
Required: False ,
}
string ,
resource:
{
Description: Resource on which the operation is performed ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Services_List (removed)
Description :  Lists all the Azure services available for support ticket creation. Here are the Service Ids for **Billing**, **Subscription Management**, and **Service and subscription limits (Quotas)** issues:
Issue typeService Id
Billing'/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc'
Subscription Management'/providers/Microsoft.Support/services/f3dc5421-79ef-1efa-41a5-42bf3cbb52c6'
Quota'/providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89'


For **Technical** issues, select the Service Id that maps to the Azure service/product as displayed in the **Services** drop-down list on the Azure portal's New support request page.

Always use the service and it's corresponding problem classification(s) obtained programmatically for support ticket creation. This practice ensures that you always have the most recent set of service and problem classification Ids.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services
{
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of Service resources ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/services' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of Azure service ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Services_Get (removed)
Description :  Gets a specific Azure service for support ticket creation.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}
{
serviceName:
{
Description: Name of Azure service ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/services' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of Azure service ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
ProblemClassifications_List (removed)
Description :  Lists all the problem classifications (categories) available for a specific Azure service.

Always use the service and problem classifications obtained programmatically. This practice ensures that you always have the most recent set of service and problem classification Ids.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}/problemClassifications
{
serviceName:
{
Description: Name of Azure service for which the problem classifications need to be retrieved. ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of ProblemClassification resources ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/problemClassification' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
}
,
}
,
]
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
ProblemClassifications_Get (removed)
Description :  Gets the details of a specific problem classification for a specific Azure service.
Reference :  Link ¶

⚼ Request

GET:  /providers/Microsoft.Support/services/{serviceName}/problemClassifications/{problemClassificationName}
{
serviceName:
{
Description: Name of Azure service available for support. ,
Required: True ,
}
string ,
problemClassificationName:
{
Description: Name of problem classification. ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/problemClassification' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
displayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_CheckNameAvailability (removed)
Description :  Check the availability of a resource name. This API should to be used to check the uniqueness of the name for support ticket creation for the selected subscription.
Reference :  Link ¶

⚼ Request

POST:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/checkNameAvailability
{
checkNameAvailabilityInput:
{
Description: Input to check. ,
Required: True ,
}
{
name:
{
Description: The resource name to validate ,
Required: True ,
}
string ,
type:
{
Description: The type of resource ,
Enum:
{
Microsoft.Support/supportTickets: No description available. ,
Microsoft.Support/communications: No description available. ,
}
,
Required: True ,
}
enum ,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
nameAvailable:
{
Description: Indicates whether the name is available. ,
Required: False ,
}
boolean ,
reason:
{
Description: The reason why the name is not available. ,
Required: False ,
}
string ,
message:
{
Description: The detailed error message describing why the name is not available. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_List (removed)
Description :  Lists all the support tickets for an Azure subscription.

You can also filter the support tickets by Status or CreatedDate using the $filter parameter. Output will be a paged result with nextLink, using which you can retrieve the next set of support tickets.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets
{
$top:
{
Description: The number of values to return in the collection. Default is 25 and max is 100. ,
Required: False ,
}
integer ,
$filter:
{
Description: The filter to apply on the operation. We support 'odata v4.0' filter semantics. Learn more
Status filter can only be used with 'eq' operator. For CreatedDate filter, the supported operators are 'gt' and 'ge'. When using both filters, combine them using the logical 'AND'. ,
Required: False ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of SupportTicket resources. ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}
,
]
,
nextLink:
{
Description: The URI to fetch the next page of SupportTicket resources. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Get (removed)
Description :  Gets details for a specific support ticket in an Azure subscription.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Update (removed)
Description :  This API allows you to update the severity level or your contact information in the support ticket.

Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
Reference :  Link ¶

⚼ Request

PATCH:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
updateSupportTicket:
{
Description: UpdateSupportTicket object ,
Required: True ,
}
{
severity:
{
Description: Severity level ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: False ,
}
enum ,
contactDetails:
{
Description: Contact details to be updated on the support ticket. ,
Required: False ,
}
{
firstName:
{
Description: First name ,
Required: False ,
}
string ,
lastName:
{
Description: Last name ,
Required: False ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address ,
Required: False ,
}
string ,
additionalEmailAddresses:
{
Description: Email addresses listed will be copied on any correspondence about the support ticket ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: False ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: False ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: False ,
}
string ,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
SupportTickets_Create (removed)
Description :  Creates a new support ticket for Quota increase, Technical, Billing, and Subscription Management issues for the specified subscription.

A paid technical support plan is required to create a support ticket using this API. Learn more

Use the Services API to map the right Service Id to the issue type. For example: For billing tickets set *serviceId* to *'/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc'*.
For Technical issues, the Service id will map to the Azure service you want to raise a support ticket for.

Always call the Services and ProblemClassifications API to get the most recent set of services and problem categories required for support ticket creation.
Reference :  Link ¶

⚼ Request

PUT:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}
{
supportTicketName:
{
Description: Support ticket name. ,
Required: True ,
}
string ,
createSupportTicketParameters:
{
Description: Support ticket request payload. ,
Required: True ,
}
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/supportTickets' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
supportTicketId:
{
Description: System generated support ticket id that is unique. ,
Required: False ,
}
string ,
description:
{
Description: Detailed description of the question or issue. ,
Required: True ,
}
string ,
problemClassificationId:
{
Description: Each Azure service has its own set of issue category called problem classification that corresponds to the type of problem you're experiencing. This parameter is the resource id of ProblemClassification resource. ,
Required: True ,
}
string ,
problemClassificationDisplayName:
{
Description: Localized name of problem classification. ,
Required: False ,
}
string ,
severity:
{
Description: A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. ,
Enum:
{
minimal: No description available. ,
moderate: No description available. ,
critical: No description available. ,
}
,
Required: True ,
}
enum ,
enrollmentId:
{
Description: Enrollment ID associated with the support ticket. ,
Required: False ,
}
string ,
productionOutage:
{
Description: Indicates if this issue is a production outage. ,
Required: False ,
}
boolean ,
require24X7Response:
{
Description: Indicates if this requires a 24x7 response from Azure. ,
Required: False ,
}
boolean ,
contactDetails:
{
Description: Contact information of the user requesting to create a support ticket. ,
Required: True ,
}
{
firstName:
{
Description: First name. ,
Required: True ,
}
string ,
lastName:
{
Description: Last name. ,
Required: True ,
}
string ,
preferredContactMethod:
{
Description: Preferred contact method. ,
Enum:
{
email: No description available. ,
phone: No description available. ,
}
,
Required: True ,
}
enum ,
primaryEmailAddress:
{
Description: Primary email address. ,
Required: True ,
}
string ,
additionalEmailAddresses:
{
Description: Additional email addresses listed will be copied on any correspondence about the support ticket. ,
Required: False ,
}
[
string ,
]
,
phoneNumber:
{
Description: Phone number. This is required if preferred contact method is phone. ,
Required: False ,
}
string ,
preferredTimeZone:
{
Description: Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values. ,
Required: True ,
}
string ,
country:
{
Description: Country of the user. This is the ISO 3166-1 alpha-3 code. ,
Required: True ,
}
string ,
preferredSupportLanguage:
{
Description: Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German. ,
Required: True ,
}
string ,
}
,
serviceLevelAgreement:
{
Description: Service Level Agreement information for this support ticket. ,
Required: False ,
}
{
startTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement starts. ,
Format: date-time ,
Required: False ,
}
string ,
expirationTime:
{
Description: Time in UTC (ISO 8601 format) when service level agreement expires. ,
Format: date-time ,
Required: False ,
}
string ,
slaMinutes:
{
Description: Service Level Agreement in minutes ,
Required: False ,
}
integer ,
}
,
supportEngineer:
{
Description: Information about support engineer working on this support ticket. ,
Required: False ,
}
{
emailAddress:
{
Description: Email address of the Azure Support engineer assigned to the support ticket. ,
Required: False ,
}
string ,
}
,
supportPlanType:
{
Description: Support plan type associated with the support ticket. ,
Required: False ,
}
string ,
title:
{
Description: Title of the support ticket. ,
Required: True ,
}
string ,
problemStartTime:
{
Description: Time in UTC (ISO 8601 format) when the problem started. ,
Format: date-time ,
Required: False ,
}
string ,
serviceId:
{
Description: This is the resource id of the Azure service resource associated with the support ticket. ,
Required: True ,
}
string ,
serviceDisplayName:
{
Description: Localized name of Azure service. ,
Required: False ,
}
string ,
status:
{
Description: Status of the support ticket. ,
Required: False ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was created. ,
Format: date-time ,
Required: False ,
}
string ,
modifiedDate:
{
Description: Time in UTC (ISO 8601 format) when support ticket was last modified. ,
Format: date-time ,
Required: False ,
}
string ,
technicalTicketDetails:
{
Description: Additional ticket details associated with a technical support ticket request. ,
Required: False ,
}
{
resourceId:
{
Description: This is the resource id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created. ,
Required: False ,
}
string ,
}
,
quotaTicketDetails:
{
Description: Additional ticket details associated with a quota support ticket request. ,
Required: False ,
}
{
quotaChangeRequestSubType:
{
Description: Required for certain quota types when there is a sub type that you are requesting quota increase for. Example: Batch ,
Required: False ,
}
string ,
quotaChangeRequestVersion:
{
Description: Quota change request version ,
Required: False ,
}
string ,
quotaChangeRequests:
{
Description: This property is required for providing the region and new quota limits. ,
Required: False ,
}
[
{
region:
{
Description: Region for which the quota increase request is being made. ,
Required: False ,
}
string ,
payload:
{
Description: Payload of the quota increase request. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
,
}

⚐ Response (202)

{}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_CheckNameAvailability (removed)
Description :  Check the availability of a resource name. This API should to be used to check the uniqueness of the name for adding a new communication to the support ticket.
Reference :  Link ¶

⚼ Request

POST:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/checkNameAvailability
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
checkNameAvailabilityInput:
{
Description: Input to check ,
Required: True ,
}
{
name:
{
Description: The resource name to validate ,
Required: True ,
}
string ,
type:
{
Description: The type of resource ,
Enum:
{
Microsoft.Support/supportTickets: No description available. ,
Microsoft.Support/communications: No description available. ,
}
,
Required: True ,
}
enum ,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
nameAvailable:
{
Description: Indicates whether the name is available. ,
Required: False ,
}
boolean ,
reason:
{
Description: The reason why the name is not available. ,
Required: False ,
}
string ,
message:
{
Description: The detailed error message describing why the name is not available. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_List (removed)
Description :  Lists all communications (attachments not included) for a support ticket.

You can also filter support ticket communications by CreatedDate�or CommunicationType using the $filter parameter. The only type of communication supported today is Web. Output will be a paged result with nextLink, using which you can retrieve the next set of Communication results.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
$top:
{
Description: The number of values to return in the collection. Default is 10 and max is 10. ,
Required: False ,
}
integer ,
$filter:
{
Description: The filter to apply on the operation. You can filter by communicationType and createdDate properties. CommunicationType supports Equals ('eq') operator and createdDate supports Greater Than ('gt') and Greater Than or Equals ('ge') operators. You may combine the CommunicationType and CreatedDate filters by Logical And ('and') operator. ,
Required: False ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
value:
{
Description: List of Communication resources. ,
Required: False ,
}
[
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}
,
]
,
nextLink:
{
Description: The URI to fetch the next page of Communication resources. ,
Required: False ,
}
string ,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_Get (removed)
Description :  Returns details of a specific communication in a support ticket.
Reference :  Link ¶

⚼ Request

GET:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
communicationName:
{
Description: Communication name ,
Required: True ,
}
string ,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}
Communications_Create (removed)
Description :  Adds a new customer communication to an Azure support ticket. Adding attachments are not currently supported via the API.
To add a file to a support ticket, visit the Manage support ticket page in the Azure portal, select the support ticket, and use the file upload control to add a new file.
Reference :  Link ¶

⚼ Request

PUT:  /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}/communications/{communicationName}
{
supportTicketName:
{
Description: Support ticket name ,
Required: True ,
}
string ,
communicationName:
{
Description: Communication name ,
Required: True ,
}
string ,
createCommunicationParameters:
{
Description: Communication object ,
Required: True ,
}
{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}
,
subscriptionId:
{
Description: Azure subscription id ,
Required: True ,
}
string ,
api-version:
{
Description: Api version ,
Required: True ,
}
string ,
}

⚐ Response (200)

{
id:
{
Description: Id of the resource ,
Required: False ,
}
string ,
name:
{
Description: Name of the resource ,
Required: False ,
}
string ,
type:
{
Description: Type of the resource 'Microsoft.Support/communications' ,
Required: False ,
}
string ,
properties:
{
Description: Properties of the resource ,
Required: False ,
}
{
communicationType:
{
Description: Communication type ,
Enum:
{
web: No description available. ,
phone: No description available. ,
}
,
Required: False ,
}
enum ,
communicationDirection:
{
Description: Direction of communication ,
Enum:
{
inbound: No description available. ,
outbound: No description available. ,
}
,
Required: False ,
}
enum ,
sender:
{
Description: Email address of the sender ,
Required: False ,
}
string ,
subject:
{
Description: Subject of the communication ,
Required: True ,
}
string ,
body:
{
Description: Body of the communication ,
Required: True ,
}
string ,
createdDate:
{
Description: Time in UTC (ISO 8601 format) when the communication was created. ,
Format: date-time ,
Required: False ,
}
string ,
}
,
}

⚐ Response (202)

{}

⚐ Response (default)

{
error:
{
Description: The api error details. ,
Required: False ,
}
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
details:
{
Description: The list of error details. ,
Required: False ,
}
[
{
code:
{
Description: The error code. ,
Required: False ,
}
string ,
message:
{
Description: The error message. ,
Required: False ,
}
string ,
target:
{
Description: The target of the error. ,
Required: False ,
}
string ,
}
,
]
,
}
,
}